Shipping Policy & The Crystal Guarantee

At Margerie Crystal, the journey of our handcrafted pieces from our atelier to your table is managed with the utmost precision. We understand that you are not just purchasing a product, but investing in a piece of art.

Here is everything you need to know about our delivery process and the exclusive privileges we offer:

1. 100% Insured Shipping Every order shipped by Margerie Crystal is fully protected. We cover 100% of the risk for any loss or damage that may occur during transit. You can rest assured that your order is our responsibility until it arrives safely in your hands.

2. "White Glove" Packaging Standard Our crystal is housed in custom-engineered, high-protection luxury packaging designed to withstand the rigors of transit. Each glass is first wrapped in protective materials and then nestled into a custom-fit box, ensuring it remains pristine during its journey to you.

3. Processing & Delivery Times

• Order Processing: The items are prepare with care and dispatched within 2-4 business days.

• Delivery Time: Once dispatched, orders typically arrive within 2-5 business days via our express shipping partners (FedEx/UPS/DHL).

4. Shipping Rates

• Orders Over $100: We are pleased to offer Complimentary (Free) Insured Shipping on all US orders over $100.

• Orders Under $100: Standard shipping rates are calculated at checkout based on your location.

5. Order Tracking As soon as your order leaves our atelier, you will receive a confirmation email containing a live tracking number. You can follow the journey of your package every step of the way.