Frequently Asked Questions (FAQ)

Q: What happens if my order arrives broken? A: Do not worry. All Margerie Crystal orders are covered by our 100% Crystal Guarantee. If you receive a damaged item, simply email us a photo of the breakage. We will send you a replacement immediately, free of charge—no questions asked.

Q: Are your products dishwasher safe? A: To maintain the brilliance, clarity, and integrity of our handcrafted crystal (especially those with gold accents or vibrant colors), we strongly recommend hand-washing. Dishwashers can cause clouding over time and may damage delicate details. Please refer to our "Crystal Care Guide" for more information.

Q: Is your crystal truly handmade? A: Yes. Every piece in our collection is crafted by master glass artisans using traditional mouth-blowing and hand-cutting techniques. This human touch ensures that each item is unique, possessing a soul that mass-produced glass cannot replicate.

Q: Do you offer gift packaging? A: Absolutely. We believe the unboxing experience is part of the gift. Every order arrives in our signature matte black luxury gift box, elegantly tied with a satin ribbon. You do not need to add extra wrapping; it is ready to impress the moment it arrives.

Q: Can I include a personal note? A: Yes, you can add a complimentary personalized gift note at checkout. We will print your message on a premium card and include it inside the box.

Q: Where do you ship from? A: We ship our products from our dedicated fulfillment centers to ensure the fastest and safest delivery to your doorstep.