Return Period
You may request a return or exchange within 14 days of receiving your order.
Return Conditions
- Items must be unused and returned in their original packaging.
- All accessories included with the product must be intact, undamaged, and returned in their original condition.
- Personalized items cannot be returned.
Exchange Options
You may request an exchange for a different product. Once we receive your request, we will check availability and contact you with the next steps.
Refund Process
- Once the returned item is received at our warehouse, it will be inspected within 1–3 business days.
- Approved refunds will be issued to your original payment method.
- Depending on your bank, the refund may take 5–10 business days to appear in your account.
Shipping Details
- The shipping cost for the initial order is covered by Margerie.
- For returns or exchanges, shipping fees are the customer’s responsibility, except in cases of defective or incorrect items.
Non-Returnable Items
We do not accept returns or exchanges in the following cases:
- If the item has been used or washed
- If the 14-day return period has expired
How to Request a Return or Exchange
- Send an email to info@margerie.com
- Include your order number and the reason for your return or exchange
- We’ll reply with detailed instructions to complete the process